At HelpWin, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and what rights you have. By using our website or engaging our services, you agree to the practices described below.
We collect information that you voluntarily provide to us through forms on our website and through direct communication. This includes:
We do not collect sensitive personal information such as financial data, social security numbers, or health information.
We use the information we collect to:
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
We use a limited number of trusted third-party services to operate our business. Each has been chosen for its reliability and respect for user privacy:
We use Supabase to manage user accounts and authentication. When you create an account, your email and encrypted password are stored securely by Supabase. For details, see the Supabase Privacy Policy.
Client websites are deployed on Cloudflare Pages. Cloudflare may process certain technical data (such as IP addresses) as part of delivering web content. For details, see the Cloudflare Privacy Policy.
We use Resend to send transactional emails, such as project updates and account notifications. Your email address is shared with Resend solely for the purpose of delivering these messages. For details, see the Resend Privacy Policy.
We use Plausible Analytics to understand how visitors use our website. Plausible is a privacy-focused analytics tool that does not use cookies, does not collect personal data, and does not track users across websites. All data is aggregated and anonymous. No personal information is stored or shared. For details, see the Plausible Data Policy.
Our website does not use tracking cookies. Plausible Analytics is entirely cookie-free. If you create an account, a session token may be stored in your browser's local storage to keep you logged in. This is not a tracking cookie and contains no personal information beyond your authentication state.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, completing your project, and complying with legal obligations. Project files and business information are retained for the duration of our working relationship and for a reasonable period afterward to support any follow-up requests.
If you request deletion of your account and data, we will remove your information within 30 days, except where retention is required by law.
You have the right to:
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes using encrypted connections (HTTPS), secure authentication through Supabase, and limiting access to personal data to only those who need it to perform our services.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
HelpWin
Toledo, Ohio
[email protected]
helpwin.net
See also our Terms of Service.