Failures & Bugs

Operational visibility surface. Recent purges, dead letters, audit log, system health, plus shortcuts to every external dashboard you'll need during incident response.

Recent purge runs

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Recent dead-letter entries

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System health (worker heartbeats)

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Recent admin actions

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Known failure patterns

Webhook 401 silent skip

Verify WEBHOOK_SECRET is set on both helpwin-booking and helpwin-notify via wrangler secret put. Mismatch = silent 401.

Booking widget parse error (SyntaxError before Sentry init)

Run Clearwater Booking Widget Sentinel. Check adaptivescheduling.js for stray backticks in CSS-in-template-literal blocks. Reference: 2026-04-27 backtick incident.

Cron skipped — no heartbeat in helpwin_system_health

Workers Free plan limit is 5 cron triggers. If a cron is registered but not firing, verify Workers Paid plan is active. Until then, manual POST /run with Bearer auth is the trigger path.

RLS blocked legitimate admin query

Confirm requesting user is in helpwin_admins WHERE active=true. helpwin_is_admin() joins through that table.

Booking double-book attempt

Should be blocked by idx_no_double_booking unique partial index. Error message is "duplicate key value violates unique constraint."

SMS to opted-out number

SMS worker checks helpwin_sms_opt_outs before send. If opted-out, log and skip. Should never reach Twilio.

Anon insert attempted on bookings

Should 401 by default-deny RLS (the anon insert policy was dropped 2026-04-28). Booking worker uses service-role key and bypasses RLS for legitimate inserts.